Frequently Asked Questions
Quick answers to the questions new arrivals ask us most.
24/7 : 131 450 324
Free interpreter, 24/7: 131 450 (TIS National)
- Get Started
- Settlement Guide
- Find Services
- Event
FIND YOUR PEOPLE
Community & Events
The heart of the platform – where isolation ends. Community groups run their own pages, publish their events, and reach the newest arrivals who aren’t yet in anyone’s group chat. This is the section that turns a directory into a living community.
Community & Events
Gateway to groups, the calendar, volunteering and stories.
Get Connected
Low-pressure, real ways to make friends in a new country.
Volunteer Opportunities
Build local experience, references, English and friendships.
Your Local Communities
Find cultural, faith, youth and women's groups by language and suburb - each self-managed.
Events Calendar
What's on near you - filter by date, location, language and free/paid.
Success Stories
Real journeys from people who arrived like you - hope passed forward.
- News
- Contact Us
Menu
Close
- Get Started
NEW HERE? START HERE
Get Started
The “just landed” entry point. A calm, ordered path through the first overwhelming days – what to set up, who to call, and how to get help in your own language. Everything here is free, and nothing assumes prior knowledge of how Australia works.
Get Started
Warm entry point that routes people by situation - refugee, student, skilled or family.
First 7 Days
Day-by-day survival guide focused on safety, shelter and staying connected.
Talk in Your Language
Free interpreting (131 450), document translation, and how to request an interpreter anywhere.
Frequently Asked Questions
Quick answers to what new arrivals ask most - settling in, this site, and visas.
New to Australia Checklist
Interactive tick-list: SIM, bank, TFN, myGov, Medicare - in the order that unlocks each step.
First 30 Days
Building foundations - income, English, health and community goals for month one.
Emergency & Urgent Help
Every crisis number, with interpreters - the page people bookmark on day one.
- Settlement Guide
YOUR PRACTICAL KNOWLEDGE LIBRARY
Settlement Guide
Check how life actually works in Australia; what’s free, what your rights are, and how to avoid scams. Checked against official sources.
Settlement Guide
Ten topic cards, each opening a full guide with the same reliable structure.
Jobs & Work Rights
Australian resumes, finding work, and rights for every visa.
Education & Childcare
Schools, childcare subsidy, TAFE and university.
Money, Banking & Tax
Banking, tax, Centrelink - and spotting scams.
Family & Daily Life
Parenting, relationships, laws and everyday customs.
Citizenship & Belonging
Parenting, relationships, laws and everyday customs.
Housing
Renting, bonds, your rights and emergency housing.
Learn English
Free AMEP classes, library conversation groups and online tools.
Health & Medicare
Doctors, bulk billing, mental health and free interpreters.
Transport & Driving
Transport cards, licences and buying a first car safely.
Legal Help & Safety
Free legal help and avoiding fake migration agents.
- Find Services
GET HELP NEAR YOU
Find Services
The directory engine – searchable support by suburb, language and service type, with free services clearly marked and every listing reviewed. It also includes the region’s council area guides, so newcomers discover what their local council offers, not just national services.
Find Services
Search and filter by type, language, free/paid and interpreter.
Government Services
Who does what - Centrelink, ATO, Home Affairs, Fair Work.
Interpreters & Translations
Every free language service in one place.
Migration Agents & Legal Help
Trustworthy visa and legal advice; OMARA red-flags.
Community Organisations
Migrant resource centres, charities, cultural and faith groups.
Crisis & Emergency Support
Urgent help - safety, food, housing and health.
Local Councils & Area Guides
Expands to 12 Orana councils - Bogan, Bourke, Brewarrina, Cobar, Coonamble, Dubbo Regional, Gilgandra, Mid-Western, Narromine, Walgett, Warren, Warrumbungle - each with an area guide, visitor centre and official website link.
- Events
FIND YOUR PEOPLE
Community & Events
The heart of the platform – where isolation ends. Community groups run their own pages, publish their events, and reach the newest arrivals who aren’t yet in anyone’s group chat. This is the section that turns a directory into a living community.
Community & Events
Gateway to groups, the calendar, volunteering and stories.
Get Connected
Low-pressure, real ways to make friends in a new country.
Volunteer Opportunities
Build local experience, references, English and friendships.
Your Local Communities
Find cultural, faith, youth and women's groups by language and suburb - each self-managed.
Events Calendar
What's on near you - filter by date, location, language and free/paid.
Success Stories
Real journeys from people who arrived like you - hope passed forward.
- News
STAY INFORMED
News & Updates
Where rumours meet facts. Migration rule changes explained in plain English with the official source always linked –
plus the good news from communities across the region. Every migration article carries a “current as at” status so nothing misleads once rules move on.News & Updates
Two streams side by side - migration news and community news - with newsletter signup.
Community News & Updates
New group launches, festival wrap-ups, grants and milestones - much of it submitted straight from community dashboards.
Migration News & Updates
Visa and policy changes explained simply, always linked to the official government source, with scam alerts for the community.
Newsletter & Announcements
One monthly email - the best new guides, local events, migration changes, and one story worth your time.
- Contact Us
TALK TO US
Contact Us
The two-way door. Ask a question in any language, or – if you run a group – put yourself on the map. This section carries the platform’s supply side: the event and community submission forms that fill the directory and calendar.
Contact Us
Routes people to the right form; note you can write in any language.
Submit Your Event
Free calendar listing - multi-step, about 10 minutes.
Partner With Us
Councils, organisations, sponsors and pro-bono supporters.
How to Submit
Step-by-step guide for listings and events.
General Enquiry
Ask anything; we point to the free service that can help.
Register Your Community
Free self-managed page - multi-step, 15 to 20 minutes.
Feedback & Complaints
Corrections prioritised; complaints acknowledged in 3 days.
Close
- Get Started
NEW HERE? START HERE
Get Started
The “just landed” entry point. A calm, ordered path through the first overwhelming days – what to set up, who to call, and how to get help in your own language. Everything here is free, and nothing assumes prior knowledge of how Australia works.
Get Started
Warm entry point that routes people by situation - refugee, student, skilled or family.
First 7 Days
Day-by-day survival guide focused on safety, shelter and staying connected.
Talk in Your Language
Free interpreting (131 450), document translation, and how to request an interpreter anywhere.
Frequently Asked Questions
Quick answers to what new arrivals ask most - settling in, this site, and visas.
New to Australia Checklist
Interactive tick-list: SIM, bank, TFN, myGov, Medicare - in the order that unlocks each step.
First 30 Days
Building foundations - income, English, health and community goals for month one.
Emergency & Urgent Help
Every crisis number, with interpreters - the page people bookmark on day one.
- Settlement Guide
YOUR PRACTICAL KNOWLEDGE LIBRARY
Settlement Guide
Check how life actually works in Australia; what’s free, what your rights are, and how to avoid scams. Checked against official sources.
Settlement Guide
Ten topic cards, each opening a full guide with the same reliable structure.
Jobs & Work Rights
Australian resumes, finding work, and rights for every visa.
Education & Childcare
Schools, childcare subsidy, TAFE and university.
Money, Banking & Tax
Banking, tax, Centrelink - and spotting scams.
Family & Daily Life
Parenting, relationships, laws and everyday customs.
Citizenship & Belonging
Parenting, relationships, laws and everyday customs.
Housing
Renting, bonds, your rights and emergency housing.
Learn English
Free AMEP classes, library conversation groups and online tools.
Health & Medicare
Doctors, bulk billing, mental health and free interpreters.
Transport & Driving
Transport cards, licences and buying a first car safely.
Legal Help & Safety
Free legal help and avoiding fake migration agents.
- Find Services
GET HELP NEAR YOU
Find Services
The directory engine – searchable support by suburb, language and service type, with free services clearly marked and every listing reviewed. It also includes the region’s council area guides, so newcomers discover what their local council offers, not just national services.
Find Services
Search and filter by type, language, free/paid and interpreter.
Government Services
Who does what - Centrelink, ATO, Home Affairs, Fair Work.
Interpreters & Translations
Every free language service in one place.
Migration Agents & Legal Help
Trustworthy visa and legal advice; OMARA red-flags.
Community Organisations
Migrant resource centres, charities, cultural and faith groups.
Crisis & Emergency Support
Urgent help - safety, food, housing and health.
Local Councils & Area Guides
Expands to 12 Orana councils - Bogan, Bourke, Brewarrina, Cobar, Coonamble, Dubbo Regional, Gilgandra, Mid-Western, Narromine, Walgett, Warren, Warrumbungle - each with an area guide, visitor centre and official website link.
- Events
FIND YOUR PEOPLE
Community & Events
The heart of the platform – where isolation ends. Community groups run their own pages, publish their events, and reach the newest arrivals who aren’t yet in anyone’s group chat. This is the section that turns a directory into a living community.
Community & Events
Gateway to groups, the calendar, volunteering and stories.
Get Connected
Low-pressure, real ways to make friends in a new country.
Volunteer Opportunities
Build local experience, references, English and friendships.
Your Local Communities
Find cultural, faith, youth and women's groups by language and suburb - each self-managed.
Events Calendar
What's on near you - filter by date, location, language and free/paid.
Success Stories
Real journeys from people who arrived like you - hope passed forward.
- News
STAY INFORMED
News & Updates
Where rumours meet facts. Migration rule changes explained in plain English with the official source always linked –
plus the good news from communities across the region. Every migration article carries a “current as at” status so nothing misleads once rules move on.News & Updates
Two streams side by side - migration news and community news - with newsletter signup.
Community News & Updates
New group launches, festival wrap-ups, grants and milestones - much of it submitted straight from community dashboards.
Migration News & Updates
Visa and policy changes explained simply, always linked to the official government source, with scam alerts for the community.
Newsletter & Announcements
One monthly email - the best new guides, local events, migration changes, and one story worth your time.
- Contact Us
TALK TO US
Contact Us
The two-way door. Ask a question in any language, or – if you run a group – put yourself on the map. This section carries the platform’s supply side: the event and community submission forms that fill the directory and calendar.
Contact Us
Routes people to the right form; note you can write in any language.
Submit Your Event
Free calendar listing - multi-step, about 10 minutes.
Partner With Us
Councils, organisations, sponsors and pro-bono supporters.
How to Submit
Step-by-step guide for listings and events.
General Enquiry
Ask anything; we point to the free service that can help.
Register Your Community
Free self-managed page - multi-step, 15 to 20 minutes.
Feedback & Complaints
Corrections prioritised; complaints acknowledged in 3 days.